Service guarantee

1. with the seller's market into a buyer's market, the concept of consumption changes.

Consumers are more willing to accept higher quality goods (or services). Quality refers to intrinsic quality, packaging quality and service quality. Need to maximize the full range of consumer demand. We should research, design and improve services from the perspective of the customer (or consumer) rather than from the perspective of the company.
1. Improve the service system, strengthen pre-sale, in-sale and after-sales services, help customers solve various problems, and provide convenient services;
2. Attach great importance to customer opinions, customers participate in decision-making, and regard customer opinions as one of the important links to achieve customer satisfaction. Do everything possible to retain old customers;
3. Establish a customer-centric mechanism. We pay attention to the needs of customers in the establishment of the organization and the transformation of the service process. Establish a rapid response mechanism for customer comments.

2. the customer is always right.

1, the customer is a buyer rather than a troublemaker;
2. Customers understand their own needs and interests, which is the information needed by enterprises;
3. Because of the "natural consistency" of customers, arguing with one customer is arguing with all customers.

Three elements to 3. customer satisfaction

1, product satisfaction: customer satisfaction with the quality of goods;
2, service satisfaction: pre-sale, sale, after-sales service to win customer recognition. No matter the perfect goods and reasonable price, the goods all depend on the service. "After-sales service achievement eternal customer".
3, corporate image satisfaction: comprehensive strength and overall image to obtain social recognition.

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